Customer Service/quality control: Does it exist at NGC?

I finally used my 5 free submissions to crossover (attempt) some of my better ANACS slabbed coins. Here's what I sent: 1806 O-116 50C ANACS 50, (did not cross, labeled environmental damage) ANACS 55 1845-O FS-50-1845O-303(WB 108/VP-003) w/variety plus (crossed, but no variety plus designation), ANACS 58 1840 FS-50-1840-301 (crossed, but again, no variety plus designation), ANACS 61 1855 Arrows 50C (crossed), 1872 G$1 ANACS 60 (did not cross, cleaned). Of the two that did not cross, I thought those better candidates than the seated halves (have much worse slabbed in NGC holders). But the kicker is paying for the variety plus fee and getting nothing (these varieties aren't difficult to see). emails aren't returned (except one that was totally wrong with respect to the variety plus mix up--what a poor, pitiful attempt to answer my question). So 3 for 5 plus an extra $14 for nought (OK, I'll live with my coins in their ANACS holders) but a big F on variety plus and customer communications. So, I'm just a free loader on the society now in protest. The newly NGC-slabbed halves are in my reg set, but I need to scan them.

Maybe I'll crackout the 1806 and submit (thru dealer). I'd like to see the edge and it's potentially a 53 or 55. So, why don't lettered edge coins from the 1800 get the new edge view type of holder as an option???

Hope this provides someone a point of reference... didn't mean to rant. Well maybe a little ;-)