So, I was still feeling salty about those $2 and $5 bi-metallics and decided to leave a bad review on them a while ago - I left good reviews on two raw notes I'd bought that both graded well.
A few days later they reply to the 5-star reviews thanking me, but I see nothing on the 2-star... The 5 stars are showing on the website, but the 2 star isn't.
Three days later I finally see a reply come through saying that they tried to reach out to me but got no response... the 2-star review still isn't showing on their website even though they responded to it...
As I pointed out to them, I get and see tons of emails from them - I'd gotten 4 emails that day about their flash sale. I get their emails asking for reviews on what I've bought previously. I got the emails responding to the other reviews. And yet... somehow... they claim I missed and didn't respond to the one email I've really wanted from them?? I see everything else, and nothing goes to spam - I'm sure in part because Gmail knows I actually open a lot of them - but - somehow - I didn't get that one message.
They responded back saying they sent the message on the day before the other comments came back. I checked to see - not in my trash. Not in spam. Not there. I think they need to check their "drafts" folder. But I don't think they sent anything.
But I do suddenly understand how - and why - those coin sets had only three 5-star reviews when I got such shabby coins and why there's never anything other than 5-star reviews on that site on anything.
They must be blocking / filtering out anything that isn't 5 stars. It's a testimonial feed masquerading as a rating / review system. So, I'm never going to bother leaving a review on that site again. No one will ever read it.
I did send images of those 6 coins, just because - I'm right and what they sent for those 2 denominations looks nowhere near as nice as what their website images show.
It didn't really go anywhere because it was past their 30 day return window.
I didn't expect anything good to come out of it, but the complaint deserved to be made. If I'd wanted a refund, I would have chosen to contact them within 30 days and instead I chose to pick what seemed worthwhile and make a smaller submission - there really aren't tons of sellers offering these coins / sets in uncirculated condition. But they promised mint and that isn't what they delivered and that deserved to be called out.
Maybe I'm unfair in some of my griping here but I don't think I'm going to be buying from them anymore. I've had success buying from them in the past and had good service in the past but since 2020 every time I interact with their customer service it tends to be a disaster and they've jacked up their order minimums so much that you can't just make a small, fun purchase anymore - other dealers are just treating me better at this point - and delivering what they advertise.
On a more positive note, the coins I submitted hit Grading/Encapsulation today. So maybe in another week I’ll finally know how good or bad the coins I didn’t hate did, along with the Bond Coins, which I’m very optimistic on.
Seeing this helped spur me on to work a little more on my descriptions and comments for these Zimbabwean coins. I’m hoping to polish them off with comments on how well they do individually and post them up as soon as I get them - hopefully with some nice looking photos.