Submission Delivered Two Weeks Ago, Still Hasn’t Been Scanned 1 1

[mscoin]

I mailed a modern submission to NGC on July 24 and USPS shows that they were delivered on July 27. It’s now been 2 weeks and the NGC website still shows that the packages has not been scanned. I sent an email about this last week but never received any response. I understand things has been slow when it comes to opening packages, but is it normal for the package to still not have gotten scanned after that long? NGC states that turnaround time estimates begin when packages arrives at their facility, but it has now been the full 10 business days for my modern submission and the package has not even been scanned. A bit of insight would be greatly appreciated.

Edited August 10 by mscoin

[KaileeS CS]

Hello @mscoin, thank you for contacting us. Carrier tracking may indicate that your submission has been received at our office, however it can still take a short amount of time to reflect within our online submission tracking. All packages received move into an intake process where the contents are inventoried and compared against the submission form as validation before moving forward into the grading process. Should there be any discrepancy encountered with an item itself, a missing or extra item, or any other concern for that matter, our customer service team will reach out for clarification accordingly. Please note, the intake process can take upwards of 7-14 business days before the order will reflect within online submission tracking.

Please let us know if you have any additional questions.