Persistent sign-in problems need to be fixed 0

[RWB]

This has continued far too long. Just went through 5 cycles of signing on, then being dropped almost immediately. This is a basic problem and has been such for several months.

[Greenstang]

I agree, everytime I open the Forum, I am signed out and then have to sign in again. Once I close the forum, the cycle continues.

[Hinkle]

Same here.

[Mohawk]

Man, I'm glad to hear I'm not the only one having these problems!! I was starting to worry it was something with my system!!  Hopefully our hosts will get this problem under control soon.

[Revenant]

It is better than it was... I wanna say a couple months ago? There was a while there were getting on on the PMG side was simply not possible at all and that lasted about 2-3 weeks... now it's mostly just annoying.

[bsshog40]

Yep, try to sign in and won't let me. Keeps taking me to registry page, have to sign out of that, then go back to forum page to sign in. Gets aggravating. 

[The Neophyte Numismatist]

same

[JKK]

Same. I can't log in normally. I have to act like I'm going to post, then use the log out button; then I can log in. Really a pain in the nalgas.

[J P M]

It has been fine for me , I have not had to log back in for a few days now

[GBrad]

I have contacted the NGC website admins regarding the "Invision Community" stuff popping up on my screen very frequently and not allowing me to view anything on the forum (not sure if this has anything to do with what is currently going on or what you guys are seeing).  I have been in contact with Scott with NGC who is looking into this.  I posted a thread months ago about this same issue. It went away for awhile but then started happening again.  It happened to me a week or so ago but now after contacting admin maybe this will be resolved. Just FYI. 

[J P M]

On 12/16/2021 at 7:03 PM, J P Mashoke said:

It has been fine for me , I have not had to log back in for a few days now

See I spoke to soon. Today I had to do the runaround to get on LOL

[GBrad]

I received this email from NGC this morning in regards to the issue I am having.  One question to those on this thread/post.  Did any of you download the "Invision Community 4" program that some of us had a problem getting around several months ago?  Just curios that if you did, if your issues may be a result of having downloaded that internet program. I personally did not download that program.  I can't remember who all was on my previous Topic that said not to download it.  

Hello,

Thank you for the picture. I am waiting to hear back from our web team and once I hear back from them, I will let you know.

 

Best Regards,

Scott

NGC Customer Service

[JKK]

On 12/17/2021 at 8:50 AM, GBrad said:

I received this email from NGC this morning in regards to the issue I am having.  One question to those on this thread/post.  Did any of you download the "Invision Community 4" program that some of us had a problem getting around several months ago?  Just curios that if you did, if your issues may be a result of having downloaded that internet program. I personally did not download that program.  I can't remember who all was on my previous Topic that said not to download it.

I am having it and did not download or install that Invision thing. It did not even come close to the bar necessary for me to even think about installing just because a website tells me so.

[Alex in PA.]

On 12/16/2021 at 3:24 PM, RWB said:

This has continued far too long. Just went through 5 cycles of signing on, then being dropped almost immediately. This is a basic problem and has been such for several months.

Yep.  Also went through it.   

[GoldFinger1969]

On 12/16/2021 at 3:24 PM, RWB said:

This has continued far too long. Just went through 5 cycles of signing on, then being dropped almost immediately. This is a basic problem and has been such for several months.

Try using an Incognito Window. 

It should remember your PW and Login and you can get to the site in under 10 seconds.  Not sure it will remember the PW/Login automatically but Chrome remembers it such that I just have to key it in and both the Login/PW show up and I hit "REMEMBER ME" and login and I'm at the main forum section.

Edited December 18, 2021 by GoldFinger1969

[GBrad]

On 12/18/2021 at 1:13 AM, GoldFinger1969 said:

Try using an Incognito Window. 

Now that is a great idea there! Thanks for suggesting this. 

[MN1]

When it started happening to me often NGC advised me to clear my cache.  Never had issues since.  I use Chrome if that makes any difference.

[bsshog40]

I have been using my phone for the forum for the last 2 months. It did it on my computer before that. Used microsoft edge on my win10 pc and now using chrome on my phone. Had cleared cache & history on both devices and I still have to log out of the ngc registry page and then log onto the forum. Been like this for quite some time now. I still think it's a software issue. 

[GoldFinger1969]

On 12/19/2021 at 5:44 PM, MN1 said:

When it started happening to me often NGC advised me to clear my cache.  Never had issues since.  I use Chrome if that makes any difference.

I wonder if that is taking place when I use an Incognito Window.  I didn't want to clear cache or delete temp files because I was afraid I'd lose valuable automatic stuff on other sites.

[James Zyskowski]

Welp I got the email from our hosts. Wanted me to give a new password. 3 hours later and I’m in with the new password. 
Hi everybody! Hi Dr. Nick 😂🙀

I have had this problem for several months and complained about it. Glad to see it might be working. 
I freaked out when a couple days back I couldn’t contact everyone at the holidays 🤨. Happy holidays 

[GoldFinger1969]

Again...if you have Chrome and can't get in....use an Incognito Window and your old login/PW should automatically "fill" the blanks when your cursor goes over the empty spaced....then you can get in. 

[RWB]

Nexus and Mosaic are a little slow....