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Old profile
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Started by Franna,

2 posts in this topic

Franna

Franna

Posted
Posted

Good day,

I havent logged into my NGC account for more than a year, and never bothered to make a backup of my login details.

My previous profile was with the same email as my new profile... both using francois.iditarod@gmail.com as usernames.

I created a new profile, but once I added my coins that was on my previous profile, it only said it'll process my request once the coins are confirmed not belonging to the other owner, however I am the owner of these coins. Any chance I can recover my old profile? 

 

Regards.

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Ali E.

Ali E.

Posted
  • Administrator
Posted

Hello. Please email or call customer service and tell them you have duplicate accounts and you would like to delete one. You may reach them at 1-800-642-2646 or by email at service@ngccoin.com. Thank you. 

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