Sander43 Posted May 13, 2021 Share Posted May 13, 2021 I sent in a coin and it shows you have received it . I sent it in on the 21st of April and paid for express. Any idea on timeframe? Thanks. Link to comment Share on other sites More sharing options...
Henri Charriere Posted May 13, 2021 Share Posted May 13, 2021 Why not give them a call or e-mail them with the seven-digit red number on the yellow Submitter Copy of the form you hopefully retained for your records. All the information they need beginning with your name and account number is on the form. Link to comment Share on other sites More sharing options...
Sander43 Posted May 13, 2021 Author Share Posted May 13, 2021 Figured this would be easier but if no response then I will try these options tomorrow. Thanks for the response. Link to comment Share on other sites More sharing options...
Coinbuf Posted May 13, 2021 Share Posted May 13, 2021 Have you contacted NGC's customer service? This section of the forum is usually where new collectors are encouraged to post questions about the coins they have; and while some of the NGC staff do peek into this section its not always on a regular basis. Asking your question in the "ask NGC" section Here or contacting CS directly will get you answers in a more timely fashion Link to comment Share on other sites More sharing options...
Sander43 Posted May 13, 2021 Author Share Posted May 13, 2021 Thanks, Will try that section. Link to comment Share on other sites More sharing options...
Sander43 Posted May 13, 2021 Author Share Posted May 13, 2021 Can a Mod please close this thread. Thanks. Link to comment Share on other sites More sharing options...
Member: Seasoned Veteran DWLange Posted May 13, 2021 Member: Seasoned Veteran Share Posted May 13, 2021 You don't need to call Customer Service just yet. This is always the first step: https://www.ngccoin.com/account/my-submissions/tracking/ GoldFinger1969 1 Link to comment Share on other sites More sharing options...
Henri Charriere Posted May 13, 2021 Share Posted May 13, 2021 13 hours ago, Sander43 said: Can a Mod please close this thread. Thanks. I am glad to hear you got some needed help. Strictly up to you now but considering the circumstances, I believe it may be of interest to the rest of the membership to know the reason for the inordinately long turn-around time, whether due to incorrect or incomplete information, a simple miscalculation of costs, or back-up due to the pandemic. Continued confidence with the services provided by NGC is of paramount importance to the membership. Link to comment Share on other sites More sharing options...
