Pissed at NGC

[whoopig01]

Am I the only one fed up with lousy service from this company? I want some respect for my submissions and fair turnaround time. I paid for earlybird submission and it will take 22 days or more to get it graded instead of 12 to have it shipped out. This is almost as long as the next tier but it is 1/3 the price. I want what I paid for and they will not compensate me for their delays. I was told to wait the 3 weeks to a month to grade it or they would send it back and keep my money if I did not want to wait to get it back graded. I will never send in another coin to them to be graded. I will tell everyone I can aabout the scamming ways of this company. PCGS is the only place for my coins now. At least if they are behind they will give free submissions. Get with the program or you will lose more and more business. I will see that I take care of my end to get it started.

[cpm9ball]

How would you feel if you ordered a custom-built Rolls-Royce and they slapped it together like a Yugo? Here one day and gone the next! Sounds like a subversive.

 

Chris Machuga of Cape Coral, Florida (ala Charles Carroll of Carrollton)

[whoopig01]

PCGS can do it and they are just as conservative if not more so than NGC. All I amasking for is something close to reality for this company, or to compensate the ones who are apying the bills for them for not getting the job done on time. Every job with time constraints has penalties for not finishing on time. They need to pay theirs.

[gmarguli]

Am I the only one fed up with lousy service from this company? ... PCGS is the only place for my coins now. At least if they are behind they will give free submissions.

 

Good luck. Turnaround times are MUCH longer, they charge more, their customer service is staffed by clueless , their ability to be consistent with grading ranks around the level of PCI, and they have had a nasty habit of ruining customer coins and blaming the customer. Submit away!!!

 

Oh, BTW, let us know when those free submissions from PCGS actually arrive. They've got so many so-called conditions and games they play that even if by some miracle they admitted that you deserved the free submissions, I'm still not sure you'd actually get them.

 

 

I want some respect for my submissions and fair turnaround time.

 

OK, how many submissions do you have in now? 500? 1000? 2500?

 

 

I paid for earlybird submission and it will take 22 days or more to get it graded instead of 12 to have it shipped out.

 

And? Turnaround time isn't guaranteed, it is an estimate.

 

 

This is almost as long as the next tier but it is 1/3 the price.

 

Earlybird is $28, the next tier is Economy which is $16. It's closer to 2/3 the price than 1/3. 57% to be exact. The next tier is also taking much longer. It's not like if you had used the next tier you'd have received your coins back just as fast.

 

 

I want what I paid for and they will not compensate me for their delays.

 

What you paid for was their grading, which it appears that you are getting. What you did not pay for was a guaranteed turnaround time. If you want guaranteed turnaround time, they have a service for this. It costs $125 per coin and you will get it back the same day.

 

While the wait sucks to get your coins back, it's just part of the business right now. All the services are taking longer to grade coins. They're all swamped. Even the lower tier companies are swamped with coins right now. And NGC has been pretty good about starying on target of their estimated turnaround time. While PCGS spent 1+ years with turnaround times that seemed to forever increase, NGC did a good job of getting their coins turned around near their estimated turnaround time.

[Techno_mike-migration]

Accuracy and Consistency are what I pay for with certification...not interested in speed so I can slap my coins onto Ebay for a sale...I would rather have coins that will stand the test of time with respect to grade...But I guess this is way I am a collector, not a dealer.

 

Mike

[whoopig01]

 

 

 

 

 

PCGS Collectors Club Services and Fees

 

Collectors Club membership is required for all submissions.

If you are not a member, join now.

 

Silver, Gold and Platinum Level Services:

Prices effective 01/01/2005

 

Service Fee Turnaround

(Business Days) Maximum

Value/Coin Minimum

Submission

Show $100 approximately

1 day None None

Walkthrough* $100 2 days guaranteed None None

Express Special* $50 7 days guaranteed $20,000 None

Regular* $30 15 days guaranteed $3,000 5 coins

U.S. Coins Economy (Non-Gold) $18 approximately

30 days $300 5 coins

Modern U.S. or World coins (1965 to present) $14 approximately

35 days $300 5 coins

World Rarities*** $75 approximately

45 days None None

World*** $40 approximately

45 days $5,000 None

World Economy*** $18 turnaround varies

with demand $300 5 coins

Mint Errors*** $40 approximately

45 days None None

Special Issues***

(Colonials, Fractional Gold) $40 approximately

30 days None None

Presidential Review** $20 approximately

10-20 days None None

Reholder $5 ($10@Shows) approximately

10-20 days None None

Reholder (PCGS MS70 & PR70 Graded coins only) $20 approximately

10-20 days None None

* Guarantees are for "business days."

** Available for coins previously submitted through the Walkthrough, Express & Regular service levels within 30 days of the returned order. You must send a copy of your original PCGS invoice.

*** World coins, mint error coins and special issues coins should not be submitted through Regular, Express or Walkthrough services.

 

Days during which PCGS is attending a show or hosting a dealer invitational are not considered business days for the purpose of calculating guaranteed turnaround times.

 

Types of Services

As a Silver, Gold, or Platinum PCGS Collectors Club member you may submit coins through grading, regrading or crossover at any of these service levels.

 

Grading: Use the "Grading" service for coins that have not been graded by any grading service.

 

Regrade: Use the “Regrade” service for coins previously graded by PCGS that you feel might be worthy of a higher grade. Submit the coins in the holder. Coins are cracked out and graded raw. We guarantee that the coins will not be downgraded.

 

Crossover: Use the “Crossover” service for coins previously graded by another grading service. Submit the coins in the holder to PCGS. We will grade the coins and put them in a PCGS holder only if the PCGS grade meets or exceeds the other grading company’s grade. If the PCGS grade is lower than the other grading company’s grade (unless a lower minimum grade is specified in the minimum grade column) we will return the coin to you in the original holder. Note that minimum grade cannot be higher than the current grade on the holder. You will be charged the full grading fee even if your coin does not cross.

 

Note: The Invoice Number is in the upper right-hand corner of your invoice.

 

All services offered on the list are backed by the PCGS Guarantee of Grade and Authenticity. Your local PCGS Authorized Dealer can assist you in determining which service is right for your coins. Contact PCGS at 800-447-8848 for further details.

 

Turnaround Times

PCGS's turnaround guarantee assures you that PCGS will have grades available in the number of business days specified. For example, for Walkthrough (2 day), Special Express (7 day), Regular (15 day), PCGS will have grades available the following number of days after the day we receive your order into the system. The number of days it takes for the delivery agency (U.S. Registered Mail) to return graded coins to the submitter is not included in the number of days allotted to PCGS's turnaround guarantee. Note: Available services and turnaround times are subject to change.

 

Days during which PCGS is attending a show or hosting a dealer invitational are not considered business days for the purpose of calculating guaranteed turnaround times.

 

Guarantee Turnaround Policy

As of March 2004, PCGS's guarantee turnaround policy will be one like submission for each day late, up to the total number of coins submitted.

 

For example:

3 coins submitted through the Express Service level and the submission is 1 day late, you will receive 1 voucher for the Express Service.

 

4 coins submitted through the 15 Day Regular Service level and the submission is 5 days late, you will receive 4 vouchers for the 15 Day Regular Service.

 

For your convenience, we will send separate vouchers which may be used at any time within a 6 month period at your discretion.

 

Thank you for your continued support of PCGS.

 

How is the $30 I paid for earlybird more than the $30 they charge for Regular 15 day guaranteed submission?

 

Number of submissions is irrelevent. Everybody should get what they are paying for whether it is a new collector or a dealer with 1000 coins.

[Leothelion]

Am I the only one fed up with lousy service from this company? I want some respect for my submissions and fair turnaround time. I paid for earlybird submission and it will take 22 days or more to get it graded instead of 12 to have it shipped out. This is almost as long as the next tier but it is 1/3 the price. I want what I paid for and they will not compensate me for their delays. I was told to wait the 3 weeks to a month to grade it or they would send it back and keep my money if I did not want to wait to get it back graded. I will never send in another coin to them to be graded. I will tell everyone I can aabout the scamming ways of this company. PCGS is the only place for my coins now. At least if they are behind they will give free submissions. Get with the program or you will lose more and more business. I will see that I take care of my end to get it started.

 

Have you tried Pcgs? You couldn't of had better service if you have but when you do, please give a follow-up.

 

Leo

[Techno_mike-migration]

- not from a humor standpoint, but from shear ridiculousness level...Whoopig01, you copied all that just to inform us of their voucher "policy"? Man, it is time to move on to PCGS and I wish you the best of luck.

 

Mike

[gmarguli]

Turnaround Times

PCGS's turnaround guarantee assures you that PCGS will have grades available in the number of business days specified. For example, for Walkthrough (2 day), Special Express (7 day), Regular (15 day), PCGS will have grades available the following number of days after the day we receive your order into the system. The number of days it takes for the delivery agency (U.S. Registered Mail) to return graded coins to the submitter is not included in the number of days allotted to PCGS's turnaround guarantee. Note: Available services and turnaround times are subject to change.

 

Days during which PCGS is attending a show or hosting a dealer invitational are not considered business days for the purpose of calculating guaranteed turnaround times.

 

Guarantee Turnaround Policy

As of March 2004, PCGS's guarantee turnaround policy will be one like submission for each day late, up to the total number of coins submitted.

 

Yes, this is a wonderful turnaround time guarantee. However, you have to honor your guarantee in order for it to be worth anything. If you spent any amount of time reading their forums or listening to people who submit there, you'd know their guarantee is total BS and you'd know the games that they play - like holding off entering the coins into their system for two weeks so that they don't miss the turnaround guarantee.

 

 

How is the $30 I paid for earlybird more than the $30 they charge for Regular 15 day guaranteed submission?

 

You're right. Earlybird is now $30. Last time I used it, it was only $28. PCGS still charges more for economy, modern, & world.

 

 

Number of submissions is irrelevent. Everybody should get what they are paying for whether it is a new collector or a dealer with 1000 coins.

 

You're 100% correct, everyone should get what they are paying for. However, I fail to see where you are not getting what you paid for. Where exactly are you not getting what you paid for?

[Oldtrader3]

Good luck with PCGS. According to everything that I've heard, their turn around-times are behind also. Plus their Customer Service people are not only rude on the phone but they lie! Let us know how you fare.

 

[Hoot]

PCGS is the only place for my coins now. At least if they are behind they will give free submissions.

 

 

Regular (15 day)

 

 

Let me think, , I've submitted to PCGS for the past five years, and have I ever had them turn a regular-tier coin around in time??? I think the fastest was around 20 days, and I thought I'd been hit by a speeding bus... The slowest was 76 days (or thereabout), several phone calls, and lots of promises. NOW WHERE ARE MY DAMN FREE SUBMISSIONS???

 

Even then, I was much more concerned about having my coins graded correctly (which they were).

 

And as for economy, I suppose we all know how that one goes...

 

Most gripes with both NGC and PCGS can be resolved with some patience and persistence. But if you don't like one, then by all means, stick with the other.

 

Hoot

[spy88]

All I can say to you, whoopig01, is good luck!! If you just happen to get any better service from PCGS, be sure to drop back over and let us all know how wrong we are concerning their slooooow turn-around time, ultra-tight grading right now and those free submission forms you'll get when we're all a year older and you still haven't gotten your coins back.

 

In all fairness, it is as has been stated....Both NGC and PCGS are being flooded with submissions. PCGS because most think their coins deserve their slabs and NGC because of all the ex-PCGS people like myself, who have given up on submitting to PCGS. This is because of the over-stated turn-around times, poor customer relations and their grading going from doing a accurate and consistent job of grading to tightening the belt so tight, that they're cutting off the flow of oxygen to the head. They also play favorites (my own suspicion and I admit to no proof), and do not use the first in---first out process (this I do know for a fact).

 

And to post all the material from PCGS' site was a waste of time. Most, if not all of us here, know exactly what it says and is one of the reasons we are here and not over there! (I'm a platinum member that will let my status end without submitting to them ever again).

[Gallagher]

Am I the only one fed up with lousy service from this company? I will never send in another coin to them to be graded. I will tell everyone I can aabout the scamming ways of this company. PCGS is the only place for my coins now.

I for one feel that NGC is doing an all round great job!

I don't really think that they'll have to worry about the lights being shut off because of you no longer submitting your coins nor do I believe that you'll get your coins back any faster from PCGS.

gallagher

[DonHeath]

My last few NGC submissions seemed to run about a week past estimated time. My last few PCGS submissions were actually very fast. I have no idea whether thats an indicator of submission volume, change in personel, or some other factor. My last PCGS modern order posted in 16 calendar days (9033625), my last economy in 27 calendar days (3113549), and my last regular in 11 calendar days (9036502).

 

That's not a criticism of NGC. I just thought the changing momentum was worth noting. My gut feeling is that submissions can overwhelm capacity at either service, and that right now NGC is swamped. NGC has a running post asking for grader resumes. PCGS just hired Farone(ANACS). I'm sure both would like to increase capacity.

 

Whoopig, theres just so much more involved in which service to chose than speed. You'll find all three services (NGC/PCGS/ANACS) are all useful utilities for the submitter, as all three offer different value add, skills, and services. Unlike many here, I've not had a bad experience at any of the services, but NGC's customer service, communication, and willingness to accept suggestions have been second to none from my point of view. If you're like most of us, and I expect you are if you're submitting yourself, you'll be in the hobby for a very long time. Don't throw the baby out with the bathwater. These are great folks.

[michael]

Greg, Official Message Board Ambassador™

 

 

hi there whoopig as per the above with greg he is actually just making correct statements and with great consideration and tact and it is not good or bad just the way it is with incredible biz on both sides which i guess is good

 

and remember coins is just a hobby for fun

 

not food or nexessary kidney meds and insulin like i have to tAKE

 

 

also waht does whoopig mean? in terms of usa federal coinage? doesnot sound too positive to me

 

good luck and enjoy usa federal coinage also it not worth it to get upset just keep the coins in coin world hard plastic holders they wqork just as well

[whoopig01]

whoopig is a term for the Arkansas razorbacks as in whoo pig sooie. watch one of their games and you will know what I mean.

[braddick]

If you want fast turnaround times submit to ANACS. It's about $15. per coin for five day service.

 

If you want a bit more accuracy though and built in credibility, stick with NGC.

 

Don't you think it's worth the little extra wait?

[michael]

thanks i will like to watch this also would you please tell me waht the ark razorbacks are?? and where do i watch them?

 

i only get regular tv not cable or is this a movie following ??

 

[whoopig01]

Arkansas Razorbacks are a University mascot . Watch college football and you can see it. Thaey were on ESPN 4 times last season.

[HaydenTubbs]

I'm actually a bit suprised that NGC hasn't deleted this thread. With this out-right dissing of their reputation and all.

Their moderators must be more concerned with the "people's" opinion of Coin World than their own rears.

In the meantime I think I'll just sit back and watch the show

-Hayden

[cpm9ball]

I'm actually a bit suprised that NGC hasn't deleted this thread. With this out-right dissing of their reputation and all.

Their moderators must be more concerned with the "people's" opinion of Coin World than their own rears.

In the meantime I think I'll just sit back and watch the show

-Hayden

 

Judging from the responses, Hayden, I don't think NGC has any cause to worry.

 

Save me some!

 

Chris

[gmarguli]

I'm actually a bit suprised that NGC hasn't deleted this thread. With this out-right dissing of their reputation and all.

 

You must be confused with the PCGS forums where they censor talk about their inability to run a business.

[HaydenTubbs]

I'm actually a bit suprised that NGC hasn't deleted this thread. With this out-right dissing of their reputation and all.

 

You must be confused with the PCGS forums where they censor talk about their inability to run a business.

While I see that their are many replys from satisfied NGC submiters(I of which am one)I was suprised that the thread made it long enough for people to post replys...

[Steve N-migration]

Without delving into comparisons between NGC and PCGS, I agree to an extent with Whoopig. If NCG is posting estimated turnaround times, then they should stick to them. If they are swamped, then change the posting to more accurately reflect reality. The turnaround times are so far off their publicized estimates that it is laughable. I think all of the TPGS have an air of arrogance, along with many dealers in the coin business. This is the only field that I know of where your credit card gets charged immedicately upon an order being submitted rather than when the goods are shipped. I think that stinks.

[michaeldixon]

I've been submitting for many years. In all this time, I've very seldom been happy with the turnaround times. You just have to accept it as the way the game is played.

 

I've been very happy with the turnaround times at NGC and their helpful customer service.

 

It's like they say: "The grass is always greener on the other side of the fence." Let us know how much greener the grass is after you have been there.

[Gallagher]

if it weren't for the $9.00 grading special that NGC and PCGS has with the auction house's like Teletrade then they would be able to get coins shipped out on time!

gallagher

[gmarguli]

if it weren't for the $9.00 grading special that NGC and PCGS has with the auction house's like Teletrade then they would be able to get coins shipped out on time!

 

Any idea how fast they currently turn those submissions around? Is it the same speed as direct submissions or shorter/longer?

[Gallagher]

I'm not sure what the turn around time is but it's for the regular service,I would assume that it's the same as it is for board members.

I think it really sucks that you have to buy a membership in order to submit coins yourself and not get the price break like the one they have with coins submitted through Teletrade!!

gallagher

[gmarguli]

I think it really sucks that you have to buy a membership in order to submit coins yourself and not get the price break like the one they have with coins submitted through Teletrade!!

 

I'm not sure how they are offering the price break that they do. If those price levels are really for the same Regular Service, then they are below the cost to dealers for Economy at PCGS & NGC. They are closer to bulk levels.

 

Perhaps TeleTrade kicks in some of their $2 "processing fee" and commission fee to the grading companies for these submissions? I just don't know... I do wonder how many submissions they get a month from TeleTrade customers and if it is worth it to discount so heavily.

[Gallagher]

 

Teletrade just started the $2.00 processing fee for coins that are sent in for grading that are going to be auctioned off.

I can't imagine Teletrade giving up any of their profits,I just returned two coins to them because they didn't look nearly as nice in hand as they did in their images and the kept the 10% buyers fee plus another 10% of the winning bids so it cost me $90.00 plus postage because I didn't keep the coins. but you never know,I guess that's a question that will never know the answer to.

gallagher