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Hey c'mon NGC.....doesn't the door swing both ways?

12 posts in this topic

What is the point of NGC returning coins in bodybags? WITH a notation that they can be sent......AGAIN......to NCS! Very poor customer relations I think.

The door opens from NCS to take coins to NGC if they will grade after conservation, so why doesn't the door swing the OTHER way too?

It would make customers happy. It would eliminate TWO .....POSTAGE FEES....(of no benefit to NCS or NGC) and it would be good "free" advertising for NCS and get public awareness simply by having some slabs out there.

 

I sent in the following coin after taking it to ANACS booth and their saying it would probably NOT net grade as it looked more like a ding than "work" or "mounting."

But.........noooooooooooo......I wanted the vaunted NGC slab. And NGC sends it back with a note saying NCS could slab it "genuine."

What a deal!

NGC, you have my email. I could have authorized even MORE charges to slab it by NCS. NCS could give you a kickback or some more civilized term for promoting them. And I would be far happier. You could even call me collect.

 

I think that this is a shabby way to do bizz and doing the extra service would pay NGC ....AND....NCS a terrific bonus in advertising.

 

Can anyone think of a NEGATIVE to doing this? Other than the US postal service?

 

Yes, it is rim damaged. But not cleaned. And I have "rim damaged" bust dollars in slabs because of age of coin. Foreign coins are just as old as US coins.

 

grrrrrrr

 

8esc.JPG

 

mad.gif

 

edited to add that I also sent some of the coins in to ANACS and didn't just use them as a "peesing post." Wish I had sent this one to them.

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I'm with you guys. I find the whole bodybag idea absurd. Isnt the whole point of having people pay to become "members" a good way of knowing who we are and how to contact us? I understand the concern that they'll be swamped with crappy coins, but c'mon guys! Grading is expensive and I dont make it a habit of throwing out money on no-grade coins because its fun. If you have a "member" who submits good coins on a regular basis and YOU, based on a self admitted SUBJECTIVE standard decide not to slab a coin, the least you can do is offer your customer the option of conservation or encapsulation...its not like we dont pay for it!

 

-Jill

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I would like to add a few thoughts here about the process being talked about from perhaps a different standpoint, but maybe one that can be beneficial to our submitters and to NGC and NCS.

 

One of the first problems that I envision encountering with e-mailing, calling, or contacting each submitter to whether they would prefer to send their "bodybagged" coins to NCS to be slabbed as genuine is sheer workforce. I'm sure as you can see by our announcements, we are in need of more personnel to keep submission times down, along with receiving personnel who carry out many of the important behind the scenes tasks that keep things running smoothly. The solution could possibly be some sort of software setup to automatically handle this, and sounds like it could be a good idea, but this would not be an overnight thing to implement.

 

Another problem that could arise is where do we store such coins, while possibly holding up an entire submission while waiting for a response from every individual submitter who receives a no grade coin in their submission. Physical storage limitations and added risk in storing so many additional submissions waiting on every submitter could really hurt our return times and possibly cost structures, from a feasability standpoint.

 

I do see your bottom line, but I think alot of issues would need to be addressed and more ideas and thoughts brought forward to help streamline what you are recommending.

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What is the point of NGC returning coins in bodybags? WITH a notation that they can be sent......AGAIN......to NCS! Very poor customer relations I think.

The door opens from NCS to take coins to NGC if they will grade after conservation, so why doesn't the door swing the OTHER way too?

It would make customers happy. It would eliminate TWO .....POSTAGE FEES....(of no benefit to NCS or NGC) and it would be good "free" advertising for NCS and get public awareness simply by having some slabs out there.

 

I sent in the following coin after taking it to ANACS booth and their saying it would probably NOT net grade as it looked more like a ding than "work" or "mounting."

But.........noooooooooooo......I wanted the vaunted NGC slab. And NGC sends it back with a note saying NCS could slab it "genuine."

What a deal!

NGC, you have my email. I could have authorized even MORE charges to slab it by NCS. NCS could give you a kickback or some more civilized term for promoting them. And I would be far happier. You could even call me collect.

 

I think that this is a shabby way to do bizz and doing the extra service would pay NGC ....AND....NCS a terrific bonus in advertising.

 

Can anyone think of a NEGATIVE to doing this? Other than the US postal service?

 

Yes, it is rim damaged. But not cleaned. And I have "rim damaged" bust dollars in slabs because of age of coin. Foreign coins are just as old as US coins.

 

grrrrrrr

 

8esc.JPG

 

mad.gif

 

edited to add that I also sent some of the coins in to ANACS and didn't just use them as a "peesing post." Wish I had sent this one to them.

 

It makes sense a "body bag" is a part of the grading fee. They looked at it and deemed it unfit to ancapsulate this coin into one of their holders. Why? I can only guess! Company standards possibly? Who will say?

If they had graded the coin, the edge would have been difficult to spot in their holders and it would eventually come back to haunt them, whatever scarcity of the coin, in their grade gaurantee.

Should NGC be obligated to see that this coin ends up in a holder, whether it's NGC or NCS? Again this is likely another political scene where one works separate from the other although NCS does make it an option to send it to NGC.

Another possibility is liabilty although, I've read, NCS is just down the hall, so to speak.

There must be a fine line drawn with these unencapsuable coins, the two business interactions and the custumer!

A simple call would perhaps simplify the matter if you made the request for such a service or there just may be a logical explaination awaiting to be posted here, it's only a matter of time and learning from this submission. 893blahblah.gif

 

Leo

 

I guess I should have checked if there was already a response posted before posting but it just takes me too long to type and think up this stuff! 27_laughing.gif

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Would it not solve the same problem and yet avoid those AVickery mentions if a simple check box were placed on the submission form -

 

If coin is a no grade - please forward to NCS for authentication.

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Would it not solve the same problem and yet avoid those AVickery mentions if a simple check box were placed on the submission form -

 

If coin is a no grade - please forward to NCS for authentication.

 

Great idea and they could store those pending NGC to NCS submissions at your house GDJMSP while they're waiting for the callbacks! 27_laughing.gif

 

Leo

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I was just gonna SUGGEST the check box. Of course it would require hiring a CLERK at $7 buxx an hour to ferry 100 or so coins per hour down the hall.

WHICH of coors leaves only say 10 buxx for the slab X 100 per hour = $1000 - $7 = only $993 per hour profit.....(less of course the cost of the plastic and the glue)

 

What? There AREN'T 100 "problem coins" per hour? Only maybe 100 per DAY? Heavens! A grand a DAY wouldn't be worth the interviewing of prospective gofers.

 

BUT......with two POSTAGE charges....and the customer sending it BACK (through receiving, entry, security, etc)..........it's all quite easy.

 

COME ON!

 

If it would be too costly to reprint forms, it would take a $12 rubber stamp until the supply runs out when a printer could add it.

 

Unless........Snidely, my man.......there exists a ....secret society whose aim is to conquer the WORLD and keep ANACS as the sole ONE SOURCE GRADER!

 

Graaaaaahahahahahahhaaaaaa......chortle.....(wring hands, twirl moustache)

 

sumo.gif

 

edited to add: the coin came back in the body bag WITH a label already printed. So ANOTHER cost bites the dust.

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Unlike many people I'm not a fan of NCS at all. The holder is ugly, and it shouts the world that this coin is garbage. I MUCH prefer ANACS for problem coins. I think that a grader should have the guts to net grade a piece. Sellers should note what is on the slab, and then buyers will have a better idea as the market grade of the item.

 

To me sending a coin back to NCS after NGC has body bagged it is sometimes rewarding NGC for bad behavior. 893frustrated.gif Yes, I've had some coins body bagged that deserved it, but I've others with which I would take STRONG ISSUE. Yet, you can't complain to anybody at NGC about body bags, not even after PCGS graded the coin after NGC body bagged it. I've had PCGS grade a coin after NGC body bagged it on a couple occasions.

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The checkbox idea is used if you submit your coins to NGC thru TeleTrade. The big problem with using this on regular submission forms is that you don't know what NCS is going to do to the coin and they don't know what you want done. Consider the following possibilities:

 

1) You submit a coin to NGC that had its rims filed. NGC bags it and send it to NCS and they slab it with a grade of XF (Damaged). Everyone is happy.

 

2) You submit a coin to NGC that has been harshly cleaned. NGC bags it and send it to NCS and they slab it as XF (Cleaned). Everyone is happy.

 

3) You submit a coin to NGC that has some minor PVC. NGC bags it and send it to NCS and they won't slab this one with PVC, but they will remove the PVC and slab it. NCS does the conservation and sends it to NGC and it grades XF. Most everyone is happy, but a few people think this is a scam since they didn't see the PVC and it's just a way for NGC to get an extra submission fee out of them not to mention the NCS fee.

 

4) You submit a coin to NGC that has some minor PVC. NGC bags it and send it to NCS and they won't slab this one with PVC, but they will remove the PVC and slab it. NCS does the conservation and sends it to NGC and it grades XF. Most everyone is happy, but a few people are very upset as when removing the PVC the natural patina was also removed. NCS ruined their coin according to them.

 

5) You submit a coin to NGC that they deem has artificial toning. NGC bags it and send it to NCS and they slab it as XF (Artificial Toning). Who is happy? 1/3 the people wanted NCS to remove the AT and send the coin back to NGC for grading. 1/3 want the coin in the NCS slab with the AT notation. 1/3 scream that the toning is natural.

 

6) You submit a coin to NGC that they deem has artificial toning. NGC bags it and send it to NCS and they remove the offending AT and send it to NGC. NGC slabs the coin as MS67. You go ballistic since the Oregon commem that you just purchased for $69,000 that was in a PCGS MS67 slab is now in an NGC MS67 slab, but the AT is all removed and you were 100% sure the toning was OK as it's looked the same for 20 years (minus getting darker, but let's not talk about that). Your lawyer is filing the paperwork to sue.

 

When I submit coins to NCS I almost always give VERY specific instructions as to what I want done. I want this spot removed and nothing else touched. I want the toning left alone, but only remove the haze. If you can't do that, do NOTHING! With a standard checkbox you can't do that. Do they just slab as genuine? To me that is a waste of money unless it won't ever get in a slab. Do they do work on the coin? I'd prefer that, but unless they can read my mind and know exactly what I find acceptable, they shouldn't touch the coin unless they want to buy it.

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Count, that coin should have been slabbed, in my humble opinion. I mean, it's 200 years old! Sorry, but I don't think you got a fair shake on this one. Besides, there's really not that much spread in value for this coin, I don't think, so the financial downside to the grading guarantee seems nil.

 

Honestly, you're probably better off not slabbed, if you plan to keep it.

 

James

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