JJWalker

This was not only sent via the wrong vendor, but was sent to the wrong address as well. If I hadn’t gone to the post office this morning and insisted they check the cage, my package would be heading back to NGC right now. Waiting to hear back from a supervisor on how this happened. I don’t plan to use NGC again until I do.

This is resolved. My local post office has had it in their safe for the last few months. After studying the tracking pattern for successfully delivered mail, I deduced it was not in the distro center afterall but likely at the main PO for my area. I went there and asked them to check the cage / safe. Voila.

I just got the shipping invoice for this submission and it was shipped registered mail against my wishes. I marked UPS 2 day on the form. My other return submission sent RM is still either sitting in a distribution center or stolen. Why were my return shipping instructions disregarded?

Thank you!

Wanted to check in on the status of submission 6464573. Can I please get an update?

Thanks @Mactanboy - good tips re shipping methods - especially around double-checking the return shipping class! My package is still with USPS going on ~80 days now. Truly unprecedented in terms of delays.

Hi NGC - this issue is still unresolved after 2 full months of waiting. If Registered Mail is no longer a trustworthy way to conduct return shipments, I suggest NGC reconsider its default carrier. The Claims department has filed a claim for this and essentially told me to wait via a boilerplate message unspecific to my situation. Very disappointed in having paid the grading fees and trusted NGC with the custody of my items to then have them held in limbo for months with no information. I understand that the USPS is having issues and that NGC is having capacity issues as well. I simply wish for my property to be returned to me so that I can enjoy the service I paid for.

@LISA B Would it be possible for NGC to file a trace or claim for my stuck package? I filed a missing mail request, but these things tend to get moving again once NGC takes action.

Thank you!

Hello, Has anyone else in the Atlanta area been having difficulties with inbound registered mail packages getting stuck on “Departed USPS Facility” status once they arrive here? My last two submissions have gotten stuck this way - the first eventually arrived after NGC filed a claim, and the second is currently stuck as we speak (16 days and counting). NGC - is there a way to send coins to the Sarasota facility via UPS or FedEx? I don’t trust USPS to handle the journey anymore. Thanks in advance!