Michael Byrne

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Good Afternoon May I Help You?

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Hi Mike here. I am a member of the ANA. You every get a chance to call NGC customer service. I have many times. And every time they take time to help me out. I call for a problem I may be having with a coin. Every time they take care of it. There all very good and all very nice and very knowledgeable. I don't call because of a grade because they don't grade. They will tell you what to do it you have that problem. I don't call because it was improperly cleaned but they will tell you what they can do and what can't be done. I heard a story from a friend of mine upset because of the way his coin came back. He told me I told them of. So I asked I real hard question . Why? They have nothing to do with your problem. There job is to get you the information on how to solve the problem. 

Usually after a show that's when this happened. I said what did you expect the girl to do fly out and fix your coin? I got a low grade. I said then it probably deserved it. Without calling I know to send it back. You can send it back as many times as you want. Or they missed a double die.Who the girl  you were talking to? I told him there job is to get you the proper information to solve the problem. What does yelling and cursing get you make you feel better. Ever think how they feel taken your abuse. I would hang up they dont. If you don't understand there job and how many calls they get a day then you will get nothing solved. I was told you always get more with honey. I was mad at him using foul language at a woman in this case but also a man . That won't get your problem solved. And you know what with your being rotten I bet she still tried to get your coin to the right people to solve your little problem. 

In life mistake happens. So we call to get it fixed. There calls are recorded. If you used foul language and yelled at me I would hang up. If you called back i would ask the supervisor to listen to the tape. If she's right the way you treated her I as a supervisor would say call us back when you need some help have a nice day. Now whats so hard about that. You have a problem fine. Speak nice thats when you will get an answer to where they can send your coin to get checked again. But I have to say this is a business . I knew someone who sent his coin back five times. Yelled screamed every time. After the fifth time he received his coin back with the same grade. Now what did that cost you. Sometimes there is no charge based on the problem. There's to much of this it has to stop. These people work hard all day they don't need your ranting an carrying on. It solves nothing. So next time put yourself in there seat and listen to the filth and screaming. Remember there people working trying to help you. Sometimes the department will not change their minds it's not there fault. So next time try a little honey than vinger. I told my friend off but good. Funny he didn't like it. This is for the Men And Women who work so hard. Thanks guys. Mike



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Today I received back those two moon mission coins, the Kennedy half dollar and the 50th anniversary half dollar coins I sent back to NGC with crossed labels. All is good now. The friendly person on the phone recognized the original problem and told me what to do. It happened just as she said and I am a happy camper. Furthermore, this was at no expense to me. NGC sent a credit to my credit card for postage back to Florida.

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Well that's the way it should be. You are a gentleman so am I . We treat people witkh resoect. To curse and scream foul language Gary at a woman or man I don't know what I would do except say lucky he's lucky he moved. Uncalled for. Total disresoect. That's Sir. Mike

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I can't believe she didn't hang up on him. Did he think this would help his coin get a better grade?? I agree, treat everyone with respect. Everyone. There is no need or reason to be rude. Way to much of it going around. I have called them many times and always was treated well by them. They have even helped me fill out my substitution forms. Well, really they filled it out for me over the phone and I just entered the info. Come on people. Be nice. Thanks Mike..

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 Every customer should read your comment. Cursing at woman I don't care if it's a cent of a forty thousand dollar coin.you just don't do it. I think it's time for NGC to review a situation like this and protect there employees.




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I have learned in my many years that you will always get a lot more cooperation and help if you are courteous and respectful.  I have been on the other end of those angry phone calls and I HAVE hung up on them, on occasion.  In some rare instances, I received an apologetic call afterward, that makes a big difference.  But Mike is right, if you are not satisfied with the outcome of your grading request, politely state your concern, ask to speak with someone that is directly involved in grading and see if you can get a resolution.

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Very well said.. People loose there patients over maybe a grade or a wrong label and the filth that come out of there mouth with the people who are trying to help them. Wrong. Very wrong.

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