I agree with most of your points...

The ICG website looks very cheaply done, and quite mediocre. I also agree that ICG as a company isn't very collector-friendly. What made ICG rush to the top, then? I mean in order for most people there's NGC, PCGS, ANACS, and then ICG. How did ICG somehow surpass all of the other Mom & Pop grading services to become #4? I liked PCI's idea about the photographs of the coins included in the slab. Should they be surpassed almost immediately by ICG? Sure ICG encapsulates your odds and ends like "Detached Leg" Bison nickel, and sure they've got those intercept shield insters in their holders, but on basically everything else, they stink in my opinion. I feel frustrated also when trying to verify ICG's slabs. I mean with photoshop, you really can't tell over these computer images whether a coin is what it really is. I nearly always use the PCGS cert verification to make sure I'm getting exactly what I paid for. ICG is completely out of it in my rankings. I'm about to throw out ANACS due to their cheaply made, easy-open slabs. I personally only collect NGC and PCGS coins, at least until these other two services fix a lot of their imperfections.