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Regrades downwards and the NGC guarantee, how good is it?

Well they finally removed the 5FS off the no-step Jefferson I last wrote about. It took a call to NGC where I was asked to send it to the attention of Mr. Taylor to get this done. He called me back (when I was out) and left a message saying I'd get some coupon or readjustment for my trouble and their mistake. However, today the coin arrived without anything with it. Not to put NGC down of course but several years ago when PCGS regraded a (one of eight at the time) "finest known" Jefferson's 2

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Compradore

What do you do when NGC incorrectly grades a coin?

They graded it a grade HIGHER than it should and called it a 5FS Jefferson when it has no steps at all... Oh well it does have the top one but that's about all. I sent in 2 jeffersons and they apparently switched grades on the coins, the one which had FS they labeled a no-stepper and the one with no steps they called a 5FS. Well I sent them some more money and sent both coins back for a re-grade. Damn, I can't beleive they gave the steps back to the one which had them but now I have 2 coins sl

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Compradore

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